Get in Touch With Us
Got a question about a listing, spotted something that needs updating, or just want to tell us how we can make this site more useful? This page covers the ways to reach our team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies to close out enquiries. If you can, include a short line on the nature of your message so we can route it to the right person straight away, whether that's a factual query about an operator we cover, a correction, or general feedback on the site.
We aim to respond within two working days. During busier periods it can take a little longer, and we appreciate your patience if it does.
What People Usually Contact Us About
- Questions about our reviews — if something in our coverage of casinos not on GamStop, a specific offer, or a payment method isn't clear, ask and we'll explain how we reached that view.
- Corrections — bonus terms, licensing details and payment options at operators can change quickly. If you spot something that looks out of date, flagging it helps us keep the site accurate for the next reader.
- Suggestions for future coverage — if there's a topic around non-GamStop casinos, betting sites or payment methods you'd like us to look at, we read every suggestion that comes in.
- Partnership or editorial enquiries — if you represent a casino brand or a related business and want to discuss working with us, tell us who you are and what you have in mind. Note that any commercial relationship never decides how a brand is ranked on this site — our ratings are based on the criteria set out on our comparison pages.
- Concerns about gambling behaviour — if you or someone close to you is struggling with gambling, or you have questions about self-exclusion tools such as GAMSTOP, say so in your message. We can point you towards support resources, and we'd rather you got that information than stayed silent.
Before You Email — Where to Find Quick Answers
Some questions are already answered elsewhere on the site. If you're weighing up which operator to sign up with, our guide to trusted non-GamStop casinos in the UK covers how we compare brands, what to check before depositing, and the sort of welcome offers currently available. It's often quicker to check there first, though we're always happy to answer a direct question by email too.
What Happens Once You Get in Touch
Every message is read by someone on our team, not filtered by a chatbot. We log the enquiry, work out who's best placed to answer, and reply directly. If your message points to an error — say, an out-of-date bonus figure or a payment method that's no longer offered by an operator we've written about — we'll check it against the operator's current terms and update the page if needed.
We can't resolve account, deposit, withdrawal or bonus disputes with any of the casinos featured on this site, since we're an independent comparison resource rather than the operator itself. For those issues, the relevant casino's own support team or the licensing authority named on their site is the right first port of call.
A Note on Accuracy and Independence
We're upfront that this site may earn commission when readers sign up to an operator through a link on our pages — that never changes how a brand is rated or where it sits in our comparisons. If reader feedback shows us that something we've published is wrong, misleading, or out of date, we want to hear about it and we take it seriously. Thank you for taking the time to get in touch — we look forward to your message.